Account Adjustment Policy

An adjustment may only be requested by the customer of record. Click here for the Leak Adjustment Form.

Types of Adjustments

West Virginia Water Company Adjustments

WVAMC adjusts usage for several reasons including hidden leaks and over read meters. After a customer requests an adjustment from WVAMC, the HSB billing department reviews the monthly meter information from WVAMC and recommends an adjustment if necessary. In cases that the meter information cannot be used, the customer’s monthly use is estimated from the average of the previous 6 month period.

Non Sewer Usage Adjustments

The HSB does not make adjustments nor allow deduct meters for water that is not returned to sewer including water used for lawn watering, cooling towers and coin laundries. A customer may install and maintain a separate water meter at his expense for water used but not returned to the sewer.


The HSB customers are charged a 10% penalty on the current fees when payment is not received by the due date, as permitted by the WV Public Service Commission.


Charges are removed from HSB when the Bankruptcy is discharged by the Bankruptcy Court.